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DFO-Science CHS Strategic Directions and Quality Policy 2018/28


To be a world class authority and supplier of hydrospatial information.


The Canadian Hydrographic Service (CHS) supports government priorities and meets its obligationsFootnote * by providing up-to-date, authoritative and standardised hydrospatial information.

Values / quality policy

In alignment with the values of the Public Service and Fisheries & Oceans Canada (DFO), CHS values: Respect for Democracy, People, Integrity, Stewardship and Excellence.

CHS will maintain a Registered ISO 9001 Quality Management System to enable us to supply these services in an efficient, cost-effective, and responsible manner by ensuring we provide:

  1. Responsiveness to clients,
  2. Consistent delivery of valued products and services,
  3. Consistent analysis and decisions based on risk management,
  4. Continuous improvement efforts through innovation and adoption of best practices,
  5. Organizational commitment to having a rewarding and healthy workplace.

Quality objectives

The following objectives are measured by CHS Levels of Service:

  1. To timely release critical information for safe navigation,
  2. To be responsive to clients,
  3. To provide a healthy and rewarding workplace.

CHS commitments for the next 3 Years…

CHS Priorities and Planning:

Innovative Service Delivery:

Engagement of Interested Parties:

Efficient and Agile Organizational Structure:

Quality Management System and Operational Support:

People / Service Culture:

CHS by 2028…

National and International Interested Parties View: “Harnessing the power of new technologies.”

Science - CHS internal view: Efficient and knowledgeable

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